Frequently Asked Questions
Do you ship outside the United States? ▾
Currently, we ship only within the United States, including Alaska and Hawaii. All orders ship free with no minimum purchase required.
How long does shipping take? ▾
Orders are processed within 1-2 business days. Standard delivery takes 3-7 business days for the contiguous US and 5-10 business days for Alaska and Hawaii.
What is your return policy? ▾
We accept returns within 30 days of delivery for unused items in their original packaging. Food items, personal care products, and opened items are non-returnable for safety and hygiene reasons. Contact us at info@bestboughts.shop to initiate a return.
Is there sales tax on my order? ▾
No sales tax is applied at checkout. The price you see on the product page is the final product price. Shipping is also free.
Are your products really eco-friendly? ▾
Yes. Every product in our catalog is selected based on its materials and environmental impact. We look for items made from bamboo, recycled materials, plant-based ingredients, organic ingredients, and other sustainable sources.
What payment methods do you accept? ▾
We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay. All payments are processed securely through Shopify's PCI-compliant payment system.
How do I track my order? ▾
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.
Can I cancel or change my order? ▾
Orders can be cancelled before they ship. Contact us at info@bestboughts.shop as soon as possible. Once an order has shipped, it cannot be cancelled but can be returned according to our return policy.
Do you offer product warranties? ▾
If a product arrives defective or damaged, contact us within 7 days for a replacement or refund. Our 30-day return policy covers manufacturing defects that become apparent within that period.
How do I contact customer support? ▾
You can reach us by email at info@bestboughts.shop or by phone at +1(505) 554-2966. We respond to all inquiries within 24 hours during business days.