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Return & Refund Policy

Last updated: July 2026

Return Window

We accept returns within 30 days of delivery for items that are unused, in their original condition, and in the original packaging.

Eligibility Requirements

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase (order number or receipt) is required
  • Return authorization must be obtained before sending items back

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Food and pantry items (coffee, oats, olive oil, apple cider vinegar, dog food)
  • Personal care products (deodorant, sunscreen, shampoo bars, toothbrushes, makeup remover pads)
  • Opened or used items of any kind
  • Items marked as final sale

How to Initiate a Return

  1. Email us at info@bestboughts.shop with your order number and the item(s) you wish to return
  2. We will review your request and send return instructions within 1-2 business days
  3. Pack the item(s) securely in the original packaging
  4. Ship the package to the return address provided in our email

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged on arrival or we sent the wrong product. We recommend using a trackable shipping method.

Damaged on Arrival

If your item arrives damaged, contact us within 7 days at info@bestboughts.shop with photos of the damage and your order number. We will send a replacement at no cost or issue a full refund.

Incorrect Item Received

If you receive the wrong item, contact us immediately. We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect item.

Refund Processing

  • Refunds are processed within 5-7 business days after we receive and inspect the returned item
  • Refunds are issued to the original payment method used for the purchase
  • Original shipping charges (if any) are non-refundable
  • You will receive an email confirmation when your refund has been processed

Order Cancellations

Orders can be cancelled before they ship. Contact us at info@bestboughts.shop as soon as possible. Once an order has shipped, it cannot be cancelled and must be returned according to our return policy.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order for the desired product.

Contact Us

For return-related questions:

  • Email: info@bestboughts.shop
  • Phone: +1(505) 554-2966